ABOUT US
Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues to shape the healthcare landscape, creating a better world for elders, families, and their caregivers.
JOB OVERVIEW
The Community Relation Liaison (CRL) plays a crucial role in supporting the Business Relationship Manager by collaborating closely to expand new territories and establish new partnerships. The CRL is responsible for initiating and executing marketing plans, coordinating product knowledge training sessions, hosting events, and engaging in relationship and network-building activities. Additionally, the CRL maintains the Customer Relationship Management (CRM) system by collecting and organizing contact information from potential leads and performing follow-up activities to enhance partnership opportunities.
GUIDING OUR JOURNEY
The Community Relation Liaison (CRL) must consistently demonstrate and foster the following core values and behaviors during all interactions with clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at Care Indeed. Successful Care Indeed team members are Accountable, Compassionate, and Empathetic.
They:
- Serve with Passion
- Do the Right Thing
- Do What They Say
- Make it Great
DUTIES & RESPONSIBILITIES:
EVENT COORDINATION & ATTENDANCE
- Plan, coordinate, and schedule outreach events under the direction of the B2B Outreach Lead
- Attend networking events with the goal of building relationships and promoting Care Indeed
- Set up/Take down hosted events
- Plan and procure food for events as necessary.
SALES ACTIVITY
- Identify and pursue new potential B2B business partners.
- Build and nurture relationships with existing and potential B2B referring partners to drive referrals.
- Advocate for and promote Care Indeed within the community.
- Collect contact information from potential leads.
- Ensure timely follow-up on all leads.
- Prepare reports and achieve target goals.
QUALITY ASSURANCE
- Conduct quality assurance visits to ensure service standards are met.
- Implement retention strategies to maintain and strengthen relationships with existing partners.
- Foster a culture of continuous improvement by gathering feedback and implementing necessary changes.
- Establish a feedback loop to regularly assess and enhance service quality.
QUALIFICATIONS & EXPERIENCE
- Minimum Education Required: Bachelor’s degree
- Minimum Experience Required: 3 years in client relations and/or sales, preferably in a health care setting
Additional Requirements:
- Availability during and after normal hours of operation for scheduled events
- Excellent communication skills, both verbal and in writing
- Strong team player
- Experience in common word processing and data management software
- Ability to pass a drug screen
- Ability to pass a background check
Preferred
- Knowledge of Home Care Organization Standards and Procedures
- Experience in sales and/or marketing
- Comfort in Clear Care, Salesforce, ADP
- Fluency in languages other than English
SALARY
- $72,652 – $82,341 Annually
WORK HOURS AND BENEFITS
- Job Type: Full Time, Exempt
- Location: Campbell, CA
- Schedule: Monday – Friday, 9:00am – 5:30 pm
Job Type: Full-time
Pay: $72,652.00 – $82,341.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road